Refund policy

Returns & Refunds

Non-Personalized Products — 30-Day Returns

We accept return and exchange requests for non-personalized physical products within 30 calendar days of delivery.

Under our voluntary return policy, items must be unused, undamaged and in their original condition, with their original packaging.

To request a return, email contact@mapiqtura.com with your name and order number. We’ll provide confirmation, the return address and shipping instructions. Please contact us before sending anything back.

For change-of-mind returns, the buyer is responsible for return shipping costs. For an exchange, the buyer also pays the shipping cost of sending the replacement item. Any applicable charges will be confirmed before the exchange is arranged.

Personalized & Custom-Made Products

Personalized and custom-made maps are created specifically for your order. We send a digital preview before production so you can check the design and personalization details.

Once you approve the design, personalized and custom-made products cannot be returned or exchanged due to a change of mind.

Please carefully check all locations, names, dates, spelling and other details before approving your preview.

This restriction does not apply if the product is damaged, defective or does not match the approved design.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective or incorrectly produced, email contact@mapiqtura.com as soon as possible with your order number, a description of the issue and, where possible, photos of the item and packaging.

We’ll assess the issue and arrange an appropriate repair, replacement or refund. We cover the costs of resolving damage, defects or production errors on our part, including any necessary return and replacement shipping.

Please wait for our instructions before returning an affected item.

Refunds

After receiving and inspecting your return, we’ll email you to confirm the outcome.

Approved refunds are issued to your original payment method. Your bank or payment provider may need additional time before the refund appears in your account.

Return shipping costs for change-of-mind returns are not reimbursed.

Your Consumer Rights

Our voluntary return conditions do not limit your mandatory rights under applicable consumer protection laws, including statutory withdrawal rights for eligible products and remedies for damaged, defective or incorrectly supplied goods.

Contact

For return, exchange or refund requests, email contact@mapiqtura.com with your name and order number.